Vacancy Closed

Duties:

• Supervises a group of employees performing work at the GS-13 level. Provides administrative and technical supervision necessary for accomplishing the work of the unit.
  
  Performs the administrative and human resource management functions relative to the staff supervised. Plans, schedules, and assigns work to subordinates. Establishes guidelines and performance expectations for staff members; provides feedback and periodically evaluates employee performance. Provides advice, counsel, and/or instruction to staff members. Recommends or approves appointments, selections, or reassignments to positions appropriate to the selection authority delegated. Effects disciplinary measures as appropriate to the authority delegated in this area. Carries out Equal Employment Opportunity (EEO) policies and program activities.
  Supervises a group of employees performing work at the GS-13 level. Provides administrative and technical supervision necessary for accomplishing the work of the unit. Performs the administrative and human resource management functions relative to the staff supervised. Plans, schedules, and assigns work to subordinates. Establishes guidelines and performance expectations for staff members; provides feedback and periodically evaluates employee performance. Provides advice, counsel, and/or instruction to staff members. Recommends or approves appointments, selections, or reassignments to positions appropriate to the selection authority delegated. Effects disciplinary measures as appropriate to the authority delegated in this area. Carries out Equal Employment Opportunity (EEO) policies and program activities.
• Plans and delivers customer support services, including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
  
  Serves as an expert IT Specialist responsible for supervising staff, managing the work of the customer suppoort unit, and providing IT administration services.
  
  Promotes an environment in which employees are empowered to participate in and contribute to the accomplishment of the mission
  Plans and delivers customer support services, including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Serves as an expert IT Specialist responsible for supervising staff, managing the work of the customer suppoort unit, and providing IT administration services. Promotes an environment in which employees are empowered to participate in and contribute to the accomplishment of the mission
• Gains an understanding of the client's IT needs and requirements. Promotes the tangible benefits and value of obtaining the products and services provided by IT solutions.
  
  Advises and provides counsel to employees regarding policies, procedures, and management directives.
  Gains an understanding of the client's IT needs and requirements. Promotes the tangible benefits and value of obtaining the products and services provided by IT solutions. Advises and provides counsel to employees regarding policies, procedures, and management directives.
• Designs, develops and maintains one or more local area network (LAN) systems. Ensures that the systems are designed, maintained, and operated to meet local and national standards. Provides in-house technical expertise for the resolution of technical problems. Manages LAN resources.
  Designs, develops and maintains one or more local area network (LAN) systems. Ensures that the systems are designed, maintained, and operated to meet local and national standards. Provides in-house technical expertise for the resolution of technical problems. Manages LAN resources.
• Sets up and maintains a system or specific components of a system, to include installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and/or adhering to organizational security policies and procedures.
  
  Solves a wide range of operational and support problems to meet customer requirements.
  Sets up and maintains a system or specific components of a system, to include installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and/or adhering to organizational security policies and procedures. Solves a wide range of operational and support problems to meet customer requirements.