Vacancy Closed

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Court Services and Offender Supervision Agency

Information Technology Specialist (Customer Support), GS-2210-11


Announcement Number:
OIT-20-003-DEU-AH
Application Deadline:
03/04/2020
WASHINGTON, Dist of Columbia
Open Date:
02/19/2020
Salary Range:
72030.0
93638.0
Location Notes:
Washington, DC
Pay Schedule:
Annual
Who May Apply:
US Citizens
Time Limit:
Permanent - No time limit
Promotion Potential:
11
Number of Vacancies:
1
Work Schedule:
Full Time




Agency Marketing Statement:

  • A FEDERAL CAREER LIKE NO OTHER!!! Are you ready to increase public safety, prevent crimes, reduce recidivism, and support the fair administration of justice in close collaboration with the District of Columbia's community? The Court Services and Offender Supervision Agency's (CSOSA) has an opening for an Information Technology Specialist (Customer Support) to join our dedicated team and gain invaluable experience working in the public interest to support the fair administration of justice.

Notes:

  • Court Services and Offender Supervision Agency (CSOSA), Office of Information Technology,Washington, DC.

    If you would like to learn more about CSOSA, we encourage you to visit our website at www.csosa.gov.

    This vacancy announcement may be used to fill future vacancies for identical positions within the next year.

Duties:

  • Plans and delivers customer support services, including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
  • Respond to, resolve, or forward customer requests for Information Technology services or problems in the most efficient and effective manner.

    Participate in a wide variety of automation projects and studies with an emphasis on desktop configuration, implementation, and activity-unique services.

    Ensure application of information security-information assurance policies, principles, and practices are adhered to. Provide authorized individual user/ group account management services such as establishing, changing, suspending accounts, and responding to inquiries.

    Ensures, or participates in ensuring, the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.

    Evaluates, acquires, configures, and uses software intended to ensure that automated systems are secure from unauthorized use, viral infection, and other problems that would compromise sensitive information in terms of confidentiality, integrity, and availability, or would compromise other aspects of overall system security.

    Ensures, or participates in ensuring, the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.

    Evaluates, acquires, configures, and uses software intended to ensure that automated systems are secure from unauthorized use, viral infection, and other problems that would compromise sensitive information in terms of confidentiality, integrity, and availability, or would compromise other aspects of overall system security.
  • Performs work involving the planning, installation, configuration, testing, implementation, and management of systems environments in support of the organization's information technology (IT) architecture and business needs. Installs, maintains, and modifies the programs required for processing applications programs and for operating computer hardware and peripheral devices.

    Evaluates, selects, and installs compilers, assemblers, and utilities. Integrates hardware and software components within the systems environment.


Contact Information:

Ashley Houston-Isaac
202-220-5419
ashley.houston@csosa.gov