This position is location in the Office of the CIO,Customer Support Services. The Deskside Support position provides IT customer support to all staff members at Peace Corps HQ. This includes managing and implementing moves, adds and changes to staff workstations; troubleshooting hardware and software problems for staff PCs (desktops and laptops), peripherals, printers, and scanners; testing and deploying non-standard software and hardware; and participating in other projects as assigned as appropriate within this position, and must be able to life and move equipment.. Deskside Support personnel must have excellent customer service skills and must be able to work both independently and as part of a small team. Plans and delivers customer support services, including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. and
Plans, designs, and develops test methods, procedures, techniques, and requirements for computer systems. Reviews, analyzes, evaluates, and improves hardware, software, systems, and/or equipment testing methods, concepts, techniques, and operations. Participates in the test and evaluation of contractors' equipment, components, systems, or products. Develops new technologies, such as computer simulations, for innovative testing of design concepts, applications, and systems. Develops and implements test technologies to address the design, development, verification, and operation needs of software, systems or hardware.