The incumbent provides specialized technical automation support for Judges, Chambers staff, ClerkÃÃÃÃÃÃâs Office, U.S. Probation Office, and U.S. Pretrial Services Office staff located in the District of Arizona.
The Automation Support Specialist provides support for desktop computers, mobile devices, operating systems, application software, and peripheral devices, as well as other automated systems and equipment utilized by the courts. The incumbent may provide IT support to other sites within and outside the District of Arizona and must be able to travel to locations as needed. Occasional overnight travel will be required.
*NOTE: The salary range listed above ($47,619 - $59,540) reflects the expected ENTRANCE salary range of this position based on qualifications and experience. The FULL salary range potential of this position is $47,619 - $77,420 annually.
REPRESENTATIVE DUTIES:
Provide first-level technical automation support to court staff. The primary responsibilities for the person assigned to this position include being the main point of customer contact for the Systems Technology Division by answering and taking ownership of user support requests (telephonically, via e-mail or the service desk ticketing system) and working to resolve the reported issues; enlisting the assistance of subject matter experts to resolve user technical issues (when appropriate); entering and maintaining support tickets; and effectively documenting solutions.
Responsible for the configuration, installation, and support of Microsoft Windows and macOS based hardware and software; installation and support of computer peripherals such as printers, scanners, and multi-function devices; configuration and support of mobile devices such as Windows and Apple laptop computers, iPads, Apple Watches and iPhones; providing information and assistance to users in regard to software applications and hardware; diagnosing and fixing hardware and software problems; and network support activities such as cabling and first-level troubleshooting. May also provide ad hoc end-user training as required.
May perform routine telecommunication support duties such as configuring and installing IP telephones, basic IP telephone system support, and the scheduling, operation, administration, and troubleshooting of video teleconferencing equipment.
May provide hands-on support for courtroom and conference room audio-visual equipment.
May be called upon to evaluate, test, and implement new operating systems, off-the-shelf and locally developed software, workstation hardware, and mobile devices and related software. ÃÃÃÃÃÃâÃÃÃÃÃÃâ May also perform other automation-related duties and/or assist with special projects as directed by management.
Performs other duties as assigned.
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