Agency Marketing Statement:

• DO NOT APPLY THROUGH USAJOBS. APPLY AT www.cbo.gov/careers
  
  The Congressional Budget Office is a small nonpartisan agency that provides economic and budgetary analysis to the Congress. If you're looking for a job where you can analyze budgetary and economic effects of public policies, provide nonpartisan, objective analysis, support the Congress, and work with some of the brightest minds in policy analysis, CBO just might be the right place for you.
  
  DO NOT APPLY THROUGH USAJOBS. APPLY AT www.cbo.gov/careers The Congressional Budget Office is a small nonpartisan agency that provides economic and budgetary analysis to the Congress. If you're looking for a job where you can analyze budgetary and economic effects of public policies, provide nonpartisan, objective analysis, support the Congress, and work with some of the brightest minds in policy analysis, CBO just might be the right place for you.
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Duties:

• The position encompasses all aspects of customer-facing technical support for a PC-based/LAN/WAN computing environment that includes Windows, Mac, and cloud-based (AWS) workstations. Specific duties include installing and troubleshooting client software and hardware; installing and troubleshooting printers; imaging and replacing desktop workstations; installing and troubleshooting virtual desktop infrastructure (VDI); administering multifactor authentication (MFA); administering Windows Active Directories; using administrative tools such as KACE and Beyond Trust; administering videoconferencing applications such as Teams, Zoom, and Chime; tracking assets using a custom-developed asset management application; and supporting a variety of workstation client applications, including Office 365.
  The position encompasses all aspects of customer-facing technical support for a PC-based/LAN/WAN computing environment that includes Windows, Mac, and cloud-based (AWS) workstations. Specific duties include installing and troubleshooting client software and hardware; installing and troubleshooting printers; imaging and replacing desktop workstations; installing and troubleshooting virtual desktop infrastructure (VDI); administering multifactor authentication (MFA); administering Windows Active Directories; using administrative tools such as KACE and Beyond Trust; administering videoconferencing applications such as Teams, Zoom, and Chime; tracking assets using a custom-developed asset management application; and supporting a variety of workstation client applications, including Office 365.
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