KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to plan and deliver customer support services.
Ability to develop written code related to mobile applications.
Ability to research and analyze technology problems, issues, and project or program requirements.
Ability to plan and execute work.
Knowledge of computer mobile applications programming.
Ability to plan, develop, and implement information technology guidelines and policies.
Knowledge of computer languages, utilities, machines, and access methods.
Knowledge of computer hardware/software technologies.
ADDITIONAL REQUIREMENTS:
Provided hands on software application design and development where the implemented solution(s) required the use of public or private cloud technologies, such as Azure or Amazon Web Services.
Provided hands on software application design and development where the implemented solution(s) employed mobile application technologies and techniques. (IOS, or Android, native applications, Hybrid Applications or Mobile Web Applications)
Developed mobile application software that involved innovative concepts or approaches, where large numbers of people or multiple agencies were affected, and where there was a significant impact on the delivery of customer support services.
Summarized data and presented technical information to members of various disciplines to define solutions. Experience providing solutions and problem solving to customers with technical recommendations, strategies, outreach, and training.
Developed technical solutions for business problems using multiple programming languages and frameworks, such as C#, Java, Objective C, Asp.net, MVC, JavaScript, jQuery, Bootstrap, Angular, Knockout JS and HTML5.
Worked as part of a team to develop, support and operate new software programs, including development, unit testing, regression testing, user interface design, and implementing continuous integration in an iterative agile approach. For example, made a hands on contribution to develop a mobile application, published to the app store and made regular updates to the app
Designed, developed, and integrated software applications where the implemented solution(s) employed either Open Source or Commercial Off-the-Shelf Software (COTS) integration technologies and techniques.
MINIMUM FEDERAL QUALIFICATION REQUIREMENTS:
Grade 09:
Qualifying experience for the GS-9 level requires IT-related experience that demonstrates each of the following four competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving; AND one (1) year of specialized experience equivalent to at least the GS-7 level. Specialized experience is experience that is in or directly related to the line of work of the position to be filled and that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position. Experience must be IT-related and may be paid or unpaid experience.
Example of specialized experience for positions at the GS-9 level, typically gained in the IT field or through performance of work where the primary concern is IT, includes experience that demonstrates knowledge of IT requirements and techniques in carrying out project assignments consisting of several related tasks, such as typically is the case in development of minor modifications to parts of a system on the basis of detailed specifications provided. Work involves analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Two (2) full years of progressively higher level graduate education, or a master's or equivalent graduate degree, at an accredited/pre-accredited institution that demonstrates the competencies/knowledge, skills, and abilities necessary to do the work of the position. Education must have included major study in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or course work in one or more of the identified fields that required the development or adaptation of applications, systems, or networks.
Grade 11:
Qualifying experience for the GS-11 level requires IT-related experience that demonstrates each of the following four competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving; AND one (1) year of specialized experience equivalent to at least the GS-9 level. Specialized experience is experience that is in or directly related to the line of work of the position to be filled and that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position. Experience must be IT-related and may be paid or unpaid experience.
Example of specialized experience for positions at the GS-11 level, typically gained in the IT field or through performance of work where the primary concern is IT, includes experience that demonstrates accomplishment of IT project assignments that required a range of knowledge of IT requirements and techniques. Accomplishments normally involve the following, or the equivalent:
- knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization;
-planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and
-adaptation of guidelines or precedents to the needs of the assignment.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Three (3) full years of progressively higher level graduate education, or a Ph.D. or equivalent doctoral degree, at an accredited/pre-accredited institution, that demonstrates the competencies/knowledge, skills, and abilities necessary to do the work. Education must have included major study in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or course work in one or more of the identified fields that required the development or adaptation of applications, systems, or networks.
