KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of the principles, methods, and techniques of IT project planning, management, monitoring, and evaluation.
Ability to plan, develop, and implement federal information technology guidelines and policies.
Skill in managing and supervising program planning and solutions development supporting agency mission goals through effective leadership of information technology development team(s) comprised of Federal and non-Federal staff.
Ability to effectively communicate in written form both internally (to senior staff, leadership and colleagues) and externally (to stakeholders and federal partners) regarding programs and policies.
Knowledge of IT hardware, software, components, systems, and/or subsystems, and IT contractor monitoring policies and procedures.
ADDITIONAL REQUIREMENTS:
(Customer Service) - Analyzed and resolved the most difficult customer support requests involving integration or configuration related issues. For example, collected, evaluated, and summarized capacity, performance, problem, resource, and workload data to recommend configuration changes for maximizing the effectiveness and efficiency of installed technology.
(Attention to Detail) - Independently developed plans and schedules that required an understanding of the functional requirements and specifications for program applications, development, and contract-related efforts of the organization. Determined the approach to achieve objectives in complex technology systems involving the integration of multiple services or product offerings. For example, worked with multiple applications running in distributed and mainframe environments.
(Problem Solving) - Provided expert analysis and devised solutions for highly complex information technology problems, such as resolving critical issues affecting the configurations of the information technology infrastructure. For example, analyzed and developed solutions or provided assessments of critical IT issues, such as integration/interoperability issues, emerging technologies and their application to business processes, and optimization of existing architecture.
(Oral Communication) - Planned, coordinated, or consulted on information technology (IT)-related work efforts, such as coordinating or managing projects involving interrelated disciplines and multiple stages of the system development lifecycle. Influenced or motivated individuals or groups who worked toward mutual goals and who had basically cooperative attitudes. For example, was sought out in a consultant capacity by colleagues within and outside the agency.
MINIMUM FEDERAL QUALIFICATION REQUIREMENTS:
Grade 15:
Qualifying experience for the GS-15 level requires IT-related experience that demonstrates each of the following four competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving; AND one (1) year of specialized experience at least equivalent to the GS-14 level. Specialized experience is experience that is in or directly related to the line of work of the position to be filled and that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position. Experience must be IT-related and may be paid or unpaid experience and is typically gained in the IT field or through performance of work where the primary concern is IT.